Our commitment

At Gilmour Advocacy we are committed to protecting your personal information. This policy explains how we collect, store, use and share your information when you use our website gilmouradvocacy.com.au or when you deal with us directly as part of our buyer’s agency services. By giving us your personal information, you agree that you have read and accepted this Privacy Policy. If you choose not to provide certain details, we may not be able to deliver our full range of services.

Information we collect

We may collect details such as your name, email, phone number, address, and property goals or preferences. We may also collect any other information you choose to share with us that helps us provide our services. Sometimes we may receive information about you from third parties and we handle it in line with this policy.

How we use information

Your personal information may be used to communicate with you, to provide buyer’s agency services, to keep our records up to date, and to send you property news or updates that may be relevant to you. You can opt out of marketing at any time.

Who we share information with

We may share information with real estate agents, solicitors, conveyancers, property managers and other professionals involved in your property search or transaction. We also use service providers such as IT support, CRM and cloud storage systems. If the law requires us to disclose information to government or regulators, we will do so. We take steps to make sure third parties protect your information.

Storage and security

Your information is stored securely. We use a mix of internal systems and trusted third-party platforms, some of which may be located overseas. We take reasonable steps to keep your personal details safe from misuse, loss or unauthorised access.

Access and corrections

You may request a copy of the personal information we hold about you, subject to some exceptions in the Privacy Act 1988 (Cth). If you think any details are inaccurate, incomplete or out of date, please let us know so we can update our records.

Complaints

If you believe we have not handled your personal information properly, you can contact us using the details below. We will look into your complaint and get back to you. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).

Unsubscribing

If you no longer want to receive communications from us, please contact us and we will remove you from our mailing list. 

Gilmour Advocacy 

Email: info@gilmouradvocacy.com.au 

Phone: +61 448 335 129